Substitution Policy
In some instances, our photos may represent an overall theme, look, and include a specialty vase which may not be exactly replicated.
Although the actual bouquet may not exactly match the photo, its sentiment will. Subsitutions of flowers and/or containers may occasionally occur due to availability and market conditions (*we are currently seeing this more often due to COVID). If this is the case with the gift you've selected, we will ensure that the style, theme, and color scheme of your arrangement is preserved and will only substitute items for equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us directly to ensure availability.
We are trying our best to navigate through these changing times.
Thank you for shopping with Shelby's Floral